F.A.Q.s
Shopping/Ordering Information
Prices
All prices on our website include VAT @ 20% (our VAT Number is 902034086). VAT is deducted from all orders that are being dispatched to customers outside the UK (including the Channel Islands). Prices will be automatically adjusted at checkout, once the delivery address has been entered.
How to order
Our website has been set up to make ordering a quick and simple process. Once you find an item that you want to purchase, simply click the ‘ADD TO BASKET‘ button and the product will be automatically placed in your shopping basket. If you want to buy more than one, simply adjust the amount once the item is in your basket, then click the ‘UPDATE BASKET‘ button. When you‘re ready to complete the order, click ‘PROCEED TO CHECKOUT‘ and you will be guided through the payment process. If you find anything that isn‘t clear or require help using the site, please contact us. Unfortunately we are not able to take orders by telephone, all orders must be placed via our website.
Payment
Our website accepts payments by credit card, debit card, PayPal, Google Pay and Apple Pay. Unfortunately we are not able to take card payments over the telephone, all orders must be placed via the website.
Returns
If you are not totally satisfied with your purchase for any reason, please contact us by telephone or e-mail within 14 days of receipt and we will do our utmost to resolve the matter to your satisfaction. Unwanted items can be returned for a refund during this period if necessary. Please note that we are only able to accept the return of unused items that are still as new, in their original packaging. Any returns will be refunded within two working days of receipt and email confirmation will also be sent (please note that it can take several days for credit/debit card refunds to appear back on account balances, PayPal refunds should appear within 24 hours). The delivery address for returns is: AGM Products Ltd, Unit 10 Dalby Court, Gadbrook Business Centre, Northwich, CW9 8AY.
Cancellations
If after placing your order, you decide to cancel, please contact us by phone or e-mail and we will be able to reverse the order and refund payment. If your items have already been sent, they can be returned for refund (please contact us within 14 days of receipt to arrange return). We are only able to refund postage costs in the case of faulty or incorrectly sent products being returned.
Dispatch & Delivery Time
Dispatch Time
All orders placed on our website are dispatched by the next working day and the majority of orders received before 12pm on weekdays will be packed and sent out the same afternoon (although please note that we can’t always guarantee same day dispatch during our busiest periods). Orders received on Friday (after 12pm), Saturday and Sunday are sent out on the following Monday (except on bank holidays, when they will be sent on the next working day). In the rare event of any delays with dispatch, we will contact you directly.
Delivery Time
For orders sent within the UK by Royal Mail 24 or 24 Tracked service, delivery time is normally 1-3 working days (although the vast majority of orders arrive within two working days). For orders sent by Royal Mail 48 or 48 Tracked service, delivery time is normally 2-5 days. Please note that these delivery times are not guaranteed by Royal Mail and can occasionally be subject to delays outside of our control. There is also a guaranteed next day UK postage option available at checkout for urgent orders (if placed before 12pm, Monday to Thursday only – not available on bank holidays).
International Orders
Orders sent to other European countries by standard airmail normally arrive in the destination country within 4-8 working days. For orders sent to countries outside Europe, please allow 10-12 days for arrival. PLEASE NOTE – Once the package arrives in your country, it will need to be cleared by customs and any VAT or import charges due will then need to be paid prior to delivery. You will be contacted directly by your national postal service for payment of any charges that are due. The time for customs clearance can vary between different countries but normally takes several days and can sometimes be longer during busy periods. Please note that standard airmail service isn’t tracked and we are unable to provide further updates on your order’s status once posted. We do offer the option of airmail ‘signed for’ if you require a tracked delivery.
UK Postage Prices & Information
UK postage charges
Our postage charges are based on weight and automatically applied at checkout. Orders up to 1kg in weight will cost between between £2.65 and £4.50 to send (depending on which service you choose) but there is also a cheaper option for orders made up of smaller items, such as hooks, swivels, snaps etc. Orders that weigh under 100g and can be sent as a ‘large letter’ will be charged at £1.60/£1.99. If your order qualifies for the cheaper rate, this option will automatically appear at checkout. For orders weighing more than 1kg, pricing can be seen in the table below. Please note that orders with a value of £50.00 or above have to be sent via a tracked delivery service for insurance purposes.
FREE DELIVERY! – WE NOW OFFER FREE DELIVERY ON ALL UK ORDERS OF £85.00 OR MORE
Delivery methods
For UK customers we now offer five delivery options: Royal Mail 24, Royal Mail 24 Tracked, Royal Mail 48, Royal Mail 48 Tracked and Royal Mail Next Day delivery. Where Royal Mail services aren’t available (eg during strike action), we may use an alternative delivery service.
Delivery times
For Royal Mail 24 and 24 Tracked services, delivery time is normally 1-3 working days from the date of dispatch. For Royal Mail 48 and 48 Tracked services, delivery time is normally 2-5 working days from the date of dispatch. Please note that these delivery times are estimated and can’t be guaranteed by Royal Mail, deliveries can occasionally be subject to delays, which are outside of our control.
The ‘NEXT DAY’ option does guarantee delivery on the next working day. Unfortunately we are not able to offer a next day delivery service to the following UK postcode areas: HS2, IM, JE, PA60-75, PA78, ZE2-3, KW16 – non Town, KW17, PH30 and PH41-44.
UK postage prices
UK postage prices are shown in the tables below. Our website automatically adds up the total weight of your order and applies the correct charge to your order total at checkout. Please note that all orders with a value of more than £50.00 require a tracked delivery option for insurance purposes and will be sent via ‘Royal Mail 24/48 Tracked’ (or an equivalent tracked service if weight is over 2kg).
| Royal Mail 48/24 | |
| Weight | Price |
| Up to 100g (large letter) | £1.90/£2.30 |
| 101g – 350g | £2.80/£3.65 |
| 351g – 1kg | £3.95/£4.60 |
| 1kg – 1.5kg | £4.60/£4.99 |
| 1.5kg – 2kg | £4.85/£5.60 |
| Royal Mail 48/24 Tracked | |
| Weight | Price |
| Up to 100g (large letter) | £2.99/£3.30 |
| 101g – 350g | £4.00/£4.60 |
| 351g – 1kg | £4.50/£5.75 |
| 1kg – 2kg | £6.10 |
| 2kg – 5kg | £8.99 |
Please note – orders over 2kg may be sent by an alternative “signed for” service.
International Shipping Information
International customers – please read the following information before placing your order.
We are only able to ship orders to the countries listed below:
EUROPE – Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland
OTHER COUNTRIES – Australia, New Zealand
(We regret that we can no longer ship to the USA & Canada, due to insurance restrictions)
Delivery time
All international orders are sent by airmail. Once dispatched, orders sent to European countries normally arrive in 4-8 working days but please note that there will then be a further delay whilst the package is processed by customs and VAT/import charges are calculated, these charges will need to be paid prior to delivery of your order. For countries outside Europe, please allow at least 10-12 working days for your order to arrive, plus additional time for customs clearance and calculation of import VAT/charges. IMPORTANT – Please note that any delivery times are estimated and cannot be guaranteed.
Tracking
If you require a tracking number for your order, please choose the ‘Airmail Signed for’ option at checkout (there is an additional cost for the tracked/signed for service). Please note that there is no tracking number available for orders sent by standard airmail, we are unable to check the status of orders sent this way once they have been dispatched.
Weight Limit
Please note that the weight limit for airmail is 2000g (2kg). If your order is heavier than this, it will be sent in two separate packages. In this case there may be a surcharge and we will contact you to advise before shipping.
Import VAT & duty
International customers should be aware that they are liable for any import VAT, customs charges or import duties that may be applied when the goods arrive in their country from the UK (this includes customers in EU countries from 1st January 2021).
Shipping Charges
Our shipping charge is based on the weight of your order. Once you have placed the chosen items in your basket, proceed to checkout and the shipping cost will be worked out automatically and added to your order total. Orders with a value of £85 or more will be sent by Airmail ‘Signed for’ with a signature required upon delivery. Our standard airmail shipping charges are shown in the tables below:
| Standard airmail to EUROPE | |
| Weight (grams) | Price |
| Up to 100g | £2.99 |
| 101 – 250g | £4.99 |
| 251 – 500g | £8.85 |
| 501 – 750g | £9.99 |
| 751g – 1000g | £11.50 |
| 1001 – 1250g | £11.99 |
| 1251 – 1500g | £11.99 |
| 1501g – 1750g | £12.25 |
| 1751 – 2000g | £12.99 |
| 2000g+ | Email us |
| Standard airmail to AUS, NZ | |
| Weight (grams) | Price |
| Up to 100g | £3.99 |
| 101 – 250g | £7.35 |
| 251 – 500g | £15.99 |
| 501 – 750g | £19.99 |
| 751g – 1000g | £22.99 |
| 1001 – 1250g | £26.40 |
| 1251 – 1500g | £28.99 |
| 1501g – 1750g | £30.99 |
| 1751 – 2000g | £30.99 |
| 2000g+ | Email us |
